Frequently asked questions
Answers before you place the order.
Still unsure about a garment, decoration method, or production detail? Contact the appropriate department and we will help narrow the options before preparing your quote.
Can I see what the shirt or hat will look like first?
Yes. Artwork approval is required before production. We provide a digital mock-up showing the selected item and proposed decoration. A physical production sample can be discussed during quoting when the project specifically requires one.
What if I do not like the proof?
Decline the art approval and explain what needs to change. We will revise the mock-up and send another approval request. The approval stage is the time to correct the design, placement, garment, and other visible details.
Can I supply my own shirts?
Customer-supplied apparel can be considered, but we strongly recommend allowing us to source the garments. We can usually locate the correct sizes, colors, and styles efficiently while confirming that the products are appropriate for the selected decoration method.
Can I stop by to discuss the order?
Yes, but an appointment is best for a detailed project review. Contact us first so the right team member can prepare samples, swatches, garment options, and pricing information without wasting your time.
How quickly will I receive a quote?
Many requests can be answered quickly, but projects requiring garment research, product-availability checks, artwork review, or clarification may take 24–48 hours. Complete information helps us respond faster and more accurately.