How to Place an Order

Custom apparel has several moving parts—garments, quantities, artwork, decoration, approvals, payment, and production timing. Our process keeps each decision clear before your order reaches the shop floor.

Five clear steps from quote to completion.

Each stage protects the accuracy of your order and gives you a chance to confirm the details before production begins.

01

Request

Tell us about the project.

Complete the quote form with your garment needs, quantity, decoration method, artwork, and desired completion date. A staff member reviews the request, verifies product availability, and resolves any unanswered questions before preparing an itemized quote.

Open the quote form preview →
02

Quote & payment

Review every item before approving.

Your approved quote becomes the work order, so confirm the products, colors, sizes, decoration locations, quantities, due date, and pricing. Payment requirements are shown on the quote. Schools and organizations using purchase orders, net terms, or another approved payment method should note that when requesting the quote.

03

Artwork approval

Approve the mock-up—or request changes.

We send an art-approval request showing the proposed design, garment, placement, and decoration details. Approve and sign when everything is accurate. When something needs attention, decline the proof and add clear revision notes. We do not print or stitch the order until the artwork is approved.

04

Production

Your order enters the schedule.

Once the required approvals and payment arrangements are complete, the order moves into production for screen printing, embroidery, heat pressing, or the approved combination of services. The agreed due date appears on the quote or invoice, and we will contact you if an unexpected issue affects that timeline.

05

Completion

Pickup or shipping notification.

When the order is complete, we send an email and, when authorized, a text notification that it is ready for pickup at our Mesquite shop. Shipped orders receive tracking information as soon as the carrier accepts the package.

Custom work requires custom pricing.

Every project combines different garments, quantities, artwork, placements, and production requirements. Rather than publish a price that may not fit your job, we review the full request and provide an itemized quote.

01

Decoration method

Screen Printing

Number of colors
Each ink color requires its own screen, preparation, and press alignment. A strong one-color version can often lower cost without sacrificing impact.
Print locations
A front and back print are two separate production passes. Combining elements into one location can help when the project has a limited budget.
Quantity & print size
Larger runs spread setup expense across more garments. Standard small and large prints use similar setup, while oversized printing requires additional planning and materials.
Explore Screen Printing
02

Decoration method

Embroidery

Stitch count
Embroidery pricing is driven by the number of stitches. Design size and the amount of filled area are the largest factors affecting stitch count.
Decoration locations
Each location must be hooped and stitched separately. Additional locations use their own pricing rather than simply multiplying the first-location cost.
Digitizing
Artwork must be programmed into sewing instructions before production. Simple stock-font text may not require custom digitizing, while logos and detailed artwork generally do.
Explore Embroidery

Answers before you place the order.

Still unsure about a garment, decoration method, or production detail? Contact the appropriate department and we will help narrow the options before preparing your quote.

Screen Printing & Heat Press [email protected] Embroidery [email protected]
Can I see what the shirt or hat will look like first?

Yes. Artwork approval is required before production. We provide a digital mock-up showing the selected item and proposed decoration. A physical production sample can be discussed during quoting when the project specifically requires one.

What if I do not like the proof?

Decline the art approval and explain what needs to change. We will revise the mock-up and send another approval request. The approval stage is the time to correct the design, placement, garment, and other visible details.

Can I supply my own shirts?

Customer-supplied apparel can be considered, but we strongly recommend allowing us to source the garments. We can usually locate the correct sizes, colors, and styles efficiently while confirming that the products are appropriate for the selected decoration method.

Can I stop by to discuss the order?

Yes, but an appointment is best for a detailed project review. Contact us first so the right team member can prepare samples, swatches, garment options, and pricing information without wasting your time.

How quickly will I receive a quote?

Many requests can be answered quickly, but projects requiring garment research, product-availability checks, artwork review, or clarification may take 24–48 hours. Complete information helps us respond faster and more accurately.

Tell us what you need. We will help organize the rest.

Share the quantity, garment type, decoration locations, artwork, and in-hands date. Our team will review the request before sending a quote for approval.